Stage 12 of 12. See the full curriculum and choose your starting stage
The decision to make
Create a dated issue log covering repeated guest questions, furniture wear, difficult resets, maintenance calls and inventory gaps. Separate design observations from pricing, calendar availability and marketing changes. If booking performance changes, a simple before-and-after comparison does not establish that design caused it. Seasonality, market demand, price, availability and listing changes can also matter.
How to carry it out
Prioritize function and operating reliability before decorative changes. Review whether a damaged component can be repaired, whether a replacement fits the existing layout and whether the exact product remains available. Compare complete costs, including downtime or additional visits where relevant. Keep the approved replacement linked to the old inventory and update care instructions, room reset photos and listing images.
Worked planning example
Illustrative scenario; not a client case or performance result.
A hypothetical host receives repeated messages asking where the bedside light switch is. The first response is a walkthrough of the actual room and controls, followed by a clear instruction or practical adjustment. Buying a new fixture is considered only after the observed issue is understood.
Decision gate: evidence before moving on
Approve a refresh when the issue, proposed remedy, actual cost and verification method are documented. Close it after a local check confirms the remedy works and the operating records reflect the installed result.
Build the working record
Use one record per property and decision. Replace the prompts with verified information, retain the source documents and mark anything that still requires confirmation. Assign a person and a date to open questions instead of leaving them buried in conversation.
| Field | Your property evidence | Owner / next action |
|---|---|---|
| Issue, observation date and evidence | [Record verified facts or mark unresolved] | [Name and date] |
| Guest or team impact | [Record verified facts or mark unresolved] | [Name and date] |
| Design versus operating cause to review | [Record verified facts or mark unresolved] | [Name and date] |
| Repair or replacement options | [Record verified facts or mark unresolved] | [Name and date] |
| Approved landed cost | [Record verified facts or mark unresolved] | [Name and date] |
| Updated inventory and images | [Record verified facts or mark unresolved] | [Name and date] |
| Retest result and next review | [Record verified facts or mark unresolved] | [Name and date] |
Download the blank CSV worksheet
Use the record with your project team
Start with the current approved revision. Send the same document to the owner, designer and local coordinator so each person can see which decisions are settled. Keep quotes and manufacturer information attached to the relevant line. When a decision changes, record what changed, why it changed and which downstream documents must be updated.
At the next review, compare the installed or contracted result with the recorded requirement. Close an item only when the required evidence exists. If the record describes a planned purchase, do not relabel it as installed inventory until receiving and site checks confirm it. If the property is already operating, schedule work around the actual calendar and communicate the affected rooms and amenities to the person responsible for listing accuracy.
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